Paisapatam

Complaints Redressal

Process for lodging and resolving complaints

Complaint Resolution Process

We are committed to resolving all complaints within 7 business days as per SEBI guidelines.

Complaint Process

Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

1

Initial Contact

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on . Alternatively, the Investor may call on

2

Written Complaint

A letter may also be written with their query/complaint and posted at the below mentioned address:

Paisapatam

3

Escalation to Research Analyst

Clients can write to the research analyst at if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.

4

SEBI SCORES

In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from Google Play Store.

5

SMARTODR

In case you are not satisfied with the response from SEBI then you can lodge your grievance with SMARTODR on https://smartodr.in/

Escalation Process

If not satisfied with the resolution, you can escalate your complaint to SEBI through SCORES (SEBI Complaints Redress System) at scores.sebi.gov.in

Contact for Complaints

Email:

Phone:

Address:

Working Hours: Monday to Friday: 9:00 AM - 6:00 PM (IST)