Paisapatam

Grievance Redressal

Authority members for grievance resolution

Authority Members

Contact any of the following authority members for grievance redressal and escalation.

Details of DesignationContact Person NamePhysical Address LocationContact No.Email-IDWorking Hours (Call)
Customer Care 9:00 AM – 5:00 PM
Head of Customer Care 9:00 AM – 5:00 PM
Compliance Officer Paisapatam 9:00 AM – 5:00 PM
CEO 9:00 AM – 5:00 PM
Principal Officer Paisapatam 9:00 AM – 5:00 PM

Primary Contact

For all grievances, start with:

Escalation

For urgent matters, contact:

📝 Grievance Redressal Policy

Complainants are encouraged to contact the concerned RA before filing a complaint to SEBI.

All grievances will be resolved within 21 working days from the date of receipt.

📎 Escalation Process

If unresolved within 21 working days:

Complaints may be escalated to SCORES Portal (SEBI Complaints Redress System): scores.sebi.gov.in

If unsatisfied with support or SCORES resolution:

Lodge your grievance with ODR Portal (Online Dispute Resolution): smartodr.in